Best Western Gateway To The Keys - Florida City, Homestead, Everglades

I absolutely loved everything about the property. Very clean inside and out, staff was very pleasant especially the one young lady cleaning up after everyone during breakfast ( 7-20 7-21 ) she helped catch the waffle line up due to some folks and children not being so pleasant, she did it with a big smile, she kept the whole dining area very clean and again with a smile, I made a comment about how I loved the smell and she smiled again. Sweet lady she was. 😃. I just loved our couple days there and BTW, breakfast was amazing and my family and I thank you all so much for an amazing couple of days. We will positively be staying there again when we travel down that way.

Loved this hotel! Exactly what we needed for our Everglades, Upper Keys vacation. Honestly, the property exceeded our expectations. The beds were extra comfortable, room was clean, and the breakfast was better than I thought it would be. The location was fantastic, only a few minutes from the Everglades National Park entrance and 30 minutes or so to Key Largo where we had a great snorkel experience. Highly recommend this hotel!

the pool is great - parking is great - rooms are ok for such a venue - sometimes a bit overpriced - location was very good for reaching back and forth from Miami to Key west. Late checkout very helpful..

Room was cleaned and serviced daily.Breakfast food was great. Both Night auditors was amazing. All cleaning staff and Fernando was pleasant. Love how they work as a team to make sure the guest is comfortable. The pool was good as well. I wanted to stay a few more days but we just headed to Uptown suites after the breakfast lady had bad service the second time (Not Joyce) can't trust her making food. Shey the only reason we won't be staying again.

I have stayed at this hotel many time but always seem to have a problem with your front desk check in manage I don’t know his name but he is from India, he just seems to want to make things extremely difficult I have no problems with any one else I was in room 122 with queen or double bed on ground floor I decided to stay another few nights and booked and payed for it on the first day I was staying there I requested to stay in same room 122 pool view when I booked it , but when I went to desk the following morning I new I was going to have problems when I seen who was working the desk same Indian gentleman manager he told me I could not stay in same room even thow I had booked and payed for it the day before and requested to stay in same room 122 he told me that room had already been booked and the only room he could give me was upstairs on second floor I would have to re pack all my cloths and carry suitcase and two large bags upstairs , what I don’t understand is I did not think when you book a stay in the best Weston florid city you could specify a certain room as I have tried many times to do that I’ve been told I cannot I will be told which room I guess when I booking at the hotel I can request it but not be guaranteed, so how was the room already booked up? When I rebooked the room the same day I moved it for some extra days, I canceled my booking moved to the quality inn across the street and current nice room ground floor with a pool view at least now I know when I’m booking the room on the Internet that I can specify a room number because that is what I was told had been done to the room I was already staying in it seems man nothing I stay in the same hotel every weekend that I visit floria city ‘ would you please get back to me via phone please I would just like it explained so I can understand that I can not specify a certain room, but I’m told I have to move out of my room because somebody else had managed to specify that room I was staying in Keith